faq

Frequently Asked Questions

faq

What's the purity of Aobo's industrial-grade EG?

Our industrial-grade EG has a minimum purity of 99%, which is ideal for textile dyeing, antifreeze, and chemical intermediates. This purity level reduces production waste by up to 15% compared to low-purity EG (≤99%).

Can I get PVC grades suitable for Southeast Asia's construction industry?

Absolutely. We offer both rigid and flexible PVC that meet Southeast Asia's local standards (e.g., Indonesia SNI, Vietnam TCVN). Our PVC is moisture-proof and durable for tropical climates.

What's the minimum order quantity (MOQ) for bulk chemicals?

MOQ varies by product:

- EGD/EG/Glycerin: 1 tons per order

- PVC: 1 tons per order

We offer flexible MOQs for new clients—contact us to discuss your needs.

What payment terms does Aobo accept?

We support secure international payment methods: T/T (Telegraphic Transfer) etc.

Can I cancel or modify an order after placement?

Orders can be modified or canceled within 48 hours of placement, provided the goods are not yet shipped. Our sales team will assist you with the process quickly to minimize your losses.Your deposit will be kept for next order.

How long does delivery take to Europe/Southeast Asia?

Delivery times (from Qingdao PortChina):

- South America: around 45 days by sea

- Southeast Asia: around 14 days by sea

We also offer air freight for urgent orders ( around 5 days).

Does Aobo handle customs clearance for exports?

Yes. Our professional customs team handles all export documentation (HS codes, packing lists etc.) and clearance processes. We guarantee 1-2 day clearance at Tianjin/Qingdao Port to avoid delays.

Can I get free samples of Aobo's chemicals?

Absolutely. We offer free 350-500ML samples for EG, DEG, and glycerin, and 1kg samples for PVC. The shipping cost is at your expense. Our team will help you to arrange cost-effective logistics or you can use your own account to fetch the sample.

How can I contact Aobo's after-sales support?

Our after-sales team is available 24/7 via email (support@aobo-material.com) and live chat on our website. We respond to all inquiries within 12 hours.

Will time zone differences delay my inquiry response?

We understand time zone gaps can be a concern—rest assured, we respond to every inquiry as quickly as possible, with a maximum wait time of 12 hours. Our sales team works across shifts to cover global time zones, ensuring no inquiry is left waiting.

What's the purity of Aobo's industrial-grade EG?

Our industrial-grade EG has a minimum purity of 99%, which is ideal for textile dyeing, antifreeze, and chemical intermediates. This purity level reduces production waste by up to 15% compared to low-purity EG (≤99%).

Can I get PVC grades suitable for Southeast Asia's construction industry?

Absolutely. We offer both rigid and flexible PVC that meet Southeast Asia's local standards (e.g., Indonesia SNI, Vietnam TCVN). Our PVC is moisture-proof and durable for tropical climates.

What's the minimum order quantity (MOQ) for bulk chemicals?

MOQ varies by product:

- EGD/EG/Glycerin: 1 tons per order

- PVC: 1 tons per order

We offer flexible MOQs for new clients—contact us to discuss your needs.

What payment terms does Aobo accept?

We support secure international payment methods: T/T (Telegraphic Transfer) etc.

Can I cancel or modify an order after placement?

Orders can be modified or canceled within 48 hours of placement, provided the goods are not yet shipped. Our sales team will assist you with the process quickly to minimize your losses.Your deposit will be kept for next order.

How long does delivery take to Europe/Southeast Asia?

Delivery times (from Qingdao PortChina):

- South America: around 45 days by sea

- Southeast Asia: around 14 days by sea

We also offer air freight for urgent orders ( around 5 days).

Does Aobo handle customs clearance for exports?

Yes. Our professional customs team handles all export documentation (HS codes, packing lists etc.) and clearance processes. We guarantee 1-2 day clearance at Tianjin/Qingdao Port to avoid delays.

Can I get free samples of Aobo's chemicals?

Absolutely. We offer free 350-500ML samples for EG, DEG, and glycerin, and 1kg samples for PVC. The shipping cost is at your expense. Our team will help you to arrange cost-effective logistics or you can use your own account to fetch the sample.

How can I contact Aobo's after-sales support?

Our after-sales team is available 24/7 via email (support@aobo-material.com) and live chat on our website. We respond to all inquiries within 12 hours.

Will time zone differences delay my inquiry response?

We understand time zone gaps can be a concern—rest assured, we respond to every inquiry as quickly as possible, with a maximum wait time of 12 hours. Our sales team works across shifts to cover global time zones, ensuring no inquiry is left waiting.

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